Shipping Policy
We use Australia Post and Couriers Please for all Standard, Express and International orders.
We will attempt to ship orders within 3-4 Business Days. We can however we delayed with staff shortages, public holidays and also weekends. Your order may also be delayed as Australia Post does not collect on weekends and public holidays so no orders will be shipped on these days. For instance, an order placed Friday will be despatched the Monday/Tuesday of the following week provided there are no problems as stated above.
***As of September 1 2023 Australia Post has passed on an increase by about 9.5% for all parcels being sent in Australia as a result of Inflation. As a small business we unfortunately cannot absorb this cost and subsequently have have made this slight increase to combat this unexpected cost - We apologise for any inconveniences***
Standard Delivery:
- A flat delivery fee of $9.95 per purchase.
- Orders are sent out with Australia Post and Couriers Please by standard parcel post. Australia Post will be used for Rural Areas and Couriers Please for Metro Areas. For all orders delivering to PO Boxes and Parcel Lockers Australia Post will be used.
- If your order is sent parcel post you will receive a tracking number by email.
- Delivery can take up to 3-7 Business Days (excluding weekends). For delivery to more remote areas and to WA please allow up to 5 extra days for delivery.
Express Delivery:
- Available for $14.95 and Shipped with Australia Post.
- If you live in a capital city delivery is normally next business day (once packed and sent). Usual Express Delivery times are 2-4 Business Days. Delivery to Western Australia can take up to 4 Business Days from Queensland. Delivery may take longer if you live in a rural area. Please see Australia Post website for estimated delivery times
Priority Dispatch + Express Shipping with Parcel Insurance Delivery:
- Available for $18.95 and Shipped with Australia Post.
- Your parcel will be insured - If it is damaged or lost with Australia Post no questions asked we will replace and follow up with Australia Post.
- Your order will be packed before any other others. E.g. If there are 50 Standard and Express orders outstanding on our system your order will be packed first regardless of when your order comes in. It will be packed and shipped first followed by regular Express orders and then Standard orders.
- If you live in a capital city delivery is normally next business day (once packed and sent). Usual Express Delivery times are 2-4 Business Days. Delivery to Western Australia can take up to 4 Business Days from Queensland. Delivery may take longer if you live in a rural area. Please see Australia Post website for estimated delivery times