Returns Policy
Thanks for shopping with us at Funky Sock Co
If for any reason you are not completely satisfied with your purchase please email us at hello@funkysockco.com.au so that our customer service team can take care of you right away. Please include your full name, email (that you made the purchase with), and order number.
Our Customer Service hours are 9am-4:30pm Monday - Friday. Response times for enquiries can be up to 24 hours during non sale periods and up to 48 hours during sale periods.
At Funky Sock Co we are committed to selling high quality products and maintaining high standards of customer service.
We want you to be completely happy with your purchase so our returns and exchange policy is a breeze.
If you are not happy with the socks you have received due to sizing, length or feel, you have a 30 day period from receipt to return them. Please send us an email to hello@funkysockco.com.au to let us know to look out for the returned item. Please include your name and order number with the returned socks so we can more easily locate your original order. Once the socks have been received back in the office we will issue a full refund, excluding original postage costs. You will be responsible for shipping costs of the socks back to us.
Upon wearing the socks for the first time - If they are extremely tight or very loose then the sizing is incorrect. This can occur as all legs are different in their ankle circumference and calf circumference. If this is the case please get in contact with us to return the socks.
Socks returned to us must be in their original packaging and in the same condition that they were received in order to receive a full refund. We will not accept socks back that have been visibly worn for an extended period of time (This is determined by the warehouse team upon examination). E.g. If a 3 pack is purchased and all 3 socks have been returned - if the warehouse team has determined 2 pairs are new have not been worn and that 1 pair have has been worn for an extended period of time we will refund the cost of the 2 pairs that have not been worn.
If your socks are faulty or damaged
If you received a faulty item, a photograph of the fault will suffice and we will credit you with a full refund including shipping costs. Please contact us on hello@funkysockco.com.au and we will resolve the issues as soon as possible.
If we sent the wrong socks please contact us and we will send you the correct ones.